常見問題（FAQ）
1. 你們的商品是正品嗎？
是的。我們所有商品均由 SAKURA Fashion (Hong Kong) Co., Limited 精心設計、生產或透過可靠供應商採購。我們重視產品品質，並致力於為顧客提供高品質的時尚服飾與配件。
2. 是否提供客製化服務？
是。我們提供個人及企業客製化服務，包括：
- 個人服裝定制
- 團體服裝
- 公司制服
- 品牌服飾設計
如有客製需求，歡迎透過「聯絡我們」頁面與我們聯繫。
3. 需要多久才能出貨？
一般情況下：
- 現貨商品：1–3 個工作天出貨。
- 客製化商品：5–15 個工作天（依實際需求而定）。
4. 可以配送到海外嗎？
可以。我們提供香港本地及國際配送服務。
配送國家及地區可能因物流限制有所調整，如有疑問請先聯絡客服。
5. 如何追蹤訂單？
訂單出貨後，如提供物流追蹤服務，我們將透過電子郵件通知您追蹤號碼及相關資訊。
6. 可以修改或取消訂單嗎？
若訂單尚未出貨，請盡快與我們聯絡，我們將盡力協助修改或取消。
訂單一經出貨，將無法取消。
7. 可以退貨或換貨嗎？
若商品存在品質問題、收到錯誤商品或運送損壞，請於收到商品後 7 天內 聯絡我們。
詳細內容請參閱 Return & Refund Policy。
8. 接受哪些付款方式？
我們接受網站提供的安全付款方式，包括信用卡及其他第三方支付方式（依結帳頁面顯示為準）。
9. 如何聯絡客服？
如有任何問題，請透過網站 Contact Us（聯絡我們） 頁面與我們聯絡，我們將於工作時間內盡快回覆。
10. 我的個人資料安全嗎？
是的。我們非常重視您的隱私，所有個人資料均依照 Privacy Policy（隱私政策） 處理，並採用 SSL 加密技術保護資料安全。
Frequently Asked Questions (English)
1. Are your products authentic?
Yes. All products offered by SAKURA Fashion (Hong Kong) Co., Limited are carefully designed, manufactured, or sourced from trusted suppliers. We are committed to providing high-quality fashion products and accessories.
2. Do you offer custom-made services?
Yes. We provide custom apparel solutions, including:
- Personalized clothing
- Team apparel
- Corporate uniforms
- Branded fashion design
Please contact us through our Contact Us page for more information.
3. How long does order processing take?
Estimated processing times:
- In-stock products: 1–3 business days
- Custom-made products: 5–15 business days
4. Do you ship internationally?
Yes. We offer both local Hong Kong and international shipping.
Available destinations may vary depending on logistics availability.
5. How can I track my order?
Once your order has been shipped, we will send tracking information via email (where available).
6. Can I change or cancel my order?
Orders may be modified or cancelled before shipment.
Once an order has been dispatched, cancellation is no longer possible.
7. What is your return policy?
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order.
Please refer to our Return & Refund Policy for complete details.
8. What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit cards and other supported payment providers.
9. How can I contact customer support?
Please visit our Contact Us page, and our customer service team will respond as soon as possible during business hours.
10. Is my personal information secure?
Yes. We take your privacy seriously and protect your personal information using industry-standard SSL encryption and security measures. Please refer to our Privacy Policy for more details.