Return & Exchange Policy（退貨與換貨政策）
Last Updated: July 2026
退貨與換貨政策（中文）
感謝您選擇 SAKURA Fashion (Hong Kong) Co., Limited。
我們希望每位顧客都能享有愉快的購物體驗。如您收到的商品有問題，請參閱以下退貨與換貨政策。
一、可申請退貨或換貨的情況
您可於收到商品後 7 天內 聯絡我們申請退貨或換貨，如符合以下情況：
- 商品存在製造瑕疵或品質問題。
- 收到錯誤商品。
- 商品於運送途中損壞。
- 商品與訂單內容明顯不符。
申請時請提供：
- 訂單編號
- 商品照片
- 包裝照片（如適用）
- 問題說明
二、不接受退貨或換貨的情況
基於衛生、安全及商品特性，以下情況一般不接受退換貨：
- 已穿著、使用、清洗或修改的商品。
- 吊牌、標籤或原包裝已拆除或遺失。
- 因個人喜好、尺寸選擇錯誤、顏色偏好等非品質因素。
- 客製化、訂製或個人化商品（除商品本身有品質問題外）。
- 超過收到商品 7 天 後提出的申請。
三、退貨條件
退回的商品應符合以下條件：
- 保持全新、未使用狀態。
- 保留所有吊牌、配件及原包裝。
- 不影響再次銷售。
如商品經檢查不符合上述條件，本公司有權拒絕退貨或換貨。
四、退款
經確認符合退貨條件後，我們將安排退款。
退款將退回至原付款方式（如適用），處理時間可能因銀行或支付機構而有所不同，一般約需 5–10 個工作天。
運費、關稅及其他相關費用（如適用）通常不予退還，除非因本公司責任導致退貨。
五、換貨
如需換貨，請先聯絡我們確認庫存。
若欲更換商品價格不同，可能需補差額或退回差額。
六、退貨運費
若因以下原因：
- 商品瑕疵
- 發錯商品
- 商品損壞
退貨運費由本公司承擔（或依實際情況提供補貼）。
若因個人因素（如尺寸、顏色、個人喜好）申請換貨，相關運費通常由顧客承擔。
七、拒收包裹
如因以下原因導致包裹退回：
- 地址填寫錯誤
- 無人簽收
- 拒收包裹
- 未完成清關
因此產生的額外運費、退件費或重新寄送費用，可能由顧客承擔。
八、聯絡我們
如需申請退貨、換貨或有任何疑問，請透過網站 Contact Us（聯絡我們） 頁面與我們聯絡。
Company Name
SAKURA Fashion (Hong Kong) Co., Limited
Website
https://sakurahk.com
Return & Exchange Policy (English)
Thank you for shopping with SAKURA Fashion (Hong Kong) Co., Limited.
Customer satisfaction is important to us. If you experience any issues with your order, please review the following Return & Exchange Policy.
1. Eligible Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order if:
- The item is defective or has a manufacturing fault.
- You received the wrong product.
- The item was damaged during shipping.
- The product significantly differs from your order.
Please provide:
- Order number
- Product photos
- Packaging photos (if applicable)
- Description of the issue
2. Non-Returnable Items
Returns or exchanges generally cannot be accepted for:
- Worn, washed, altered, or used products.
- Items without original tags, labels, or packaging.
- Size or color preference changes.
- Personalized or custom-made products (unless defective).
- Requests submitted more than 7 days after delivery.
3. Return Conditions
Returned items must:
- Be unused and in original condition.
- Include all original tags, accessories, and packaging.
- Be suitable for resale.
We reserve the right to refuse returns that do not meet these requirements.
4. Refunds
Once the returned item has been inspected and approved, refunds will be processed using the original payment method where applicable.
Refunds are typically completed within 5–10 business days, depending on your payment provider or financial institution.
Shipping charges, customs duties, and other related fees are generally non-refundable unless the return is due to our error.
5. Exchanges
Exchange requests are subject to product availability.
If the replacement item has a different price, additional payment or a partial refund may be required.
6. Return Shipping Costs
If the return is due to:
- Manufacturing defects
- Incorrect shipment
- Shipping damage
We will cover or reimburse the reasonable return shipping costs.
For exchanges requested due to personal preference, sizing, or color selection, return shipping costs are generally the customer’s responsibility.
7. Refused or Undeliverable Packages
Additional shipping or handling fees may apply if a package is returned due to:
- Incorrect shipping information
- Refused delivery
- Failure to collect the parcel
- Customs clearance issues caused by the recipient
8. Contact Us
If you need assistance with a return or exchange, please contact us through the Contact Us page on our website.
Company Name
SAKURA Fashion (Hong Kong) Co., Limited
Website
https://sakurahk.com